Frequently Asked Questions (FAQ)

You can book a ferry crossing in various ways:

• Online: Via our contact form with all relevant details
• Telephone: Call us at +49 89 377 99 77 00
• Email: Send your request to booking@freight-ferry.de

We need information about your vehicle, travel dates, and the desired connection.

We recommend booking at least 2-4 weeks in advance, especially during:

• High season (June - August)
• Holidays and public holidays
• For special vehicle types or oversized vehicles

Last-minute bookings are possible depending on availability.

Yes, changes and cancellations are possible under certain conditions:

• Free cancellation: Up to 48 hours before departure
• Changes: Subject to availability, possibly with a surcharge
• Last-minute cancellation: Cancellation fees may apply

Contact us as soon as possible for changes.

We transport a variety of vehicles:

• Cars: All common passenger cars
• Motorcycles: Individually or in groups
• Vans: Up to 3.5t gross vehicle weight
• RVs: By arrangement and availability
• Trucks: Depending on the route and ferry line
• Special Vehicles: Construction machinery, tractors (individual inquiry)

Restrictions vary by ferry line:

• Standard Vehicles: Length up to 5m, height up to 2.5m
• Oversized Vehicles: Up to 12m length possible (advance booking required)
• Weight: Up to 40t depending on the ferry
• Dangerous Goods: Only with special permit

Contact us for specific vehicle dimensions.

Vehicle securing is handled professionally:

• Lashing: Professional fastening with tension belts
• Trained Personnel: Experienced crews handle the securing
• Regular Checks: During the crossing
• Insurance: Transport insurance included in the service

Required documents for vehicle transport:

• Vehicle registration document: Original or certified copy
• Driver's license: Valid for the vehicle to be transported
• ID card/Passport: Of the vehicle owner or authorized representative
• Power of attorney: If transport is handled by a third party
• Customs documents: For external EU borders

Insurance coverage for your transport:

• Basic insurance: Included in the service (damage during transport)
• Comprehensive insurance: Your existing insurance remains active
• Additional insurance: If needed for higher coverage
• Commercial transport: Special transport insurance recommended

Inform your insurance provider about the planned transport.

Customs regulations depending on the route:

• Intra-EU transport: No special customs regulations
• External EU border: Customs declaration required
• Temporary import: For short stays
• Commercial transport: Detailed documentation necessary

We are happy to advise you on route-specific regulations.

Price calculation is based on various factors:

• Route: Distance and ferry line
• Vehicle size: Length, width, height
• Weight: Total weight of the vehicle
• Season: High or low season
• Additional services: Express, special handling

Request a personalized quote for your specific route.

Available payment methods:

• Bank transfer: Standard for prepayment
• PayPal: For fast online payment
• Invoice: For established business clients
• Cash payment: In exceptional cases on-site

Payment is usually required before transport begins.

Yes, we offer attractive terms for:

• Regular bookings: Volume discounts starting from 10 transports/year
• Fleet contracts: Special terms for companies
• Long-term partnerships: Individual agreements
• Group discounts: For multiple vehicles simultaneously

Contact us for a tailored offer.

Tracking options for your transport:

• Email updates: Automatic notifications upon status changes
• SMS service: Short messages for important milestones
• Telephone inquiry: Anytime during business hours
• Online portal: For business clients (under development)

In case of unforeseen events:

• Immediate Information: Notification by phone/email
• Alternative Solutions: Rebooking to the next available ferry
• Compensation: According to EU Passenger Rights Regulation
• Refund: For weather-related cancellations

We will proactively inform you about all changes.

Our customer service is available for you:

• Phone: +49 89 377 99 77 00 (Mon-Fri: 8:00 AM - 6:00 PM)
• Email: booking@freight-ferry.de (24/7)
• Emergency Hotline: For urgent cases outside of business hours
• Live Chat: On our website (coming soon)