Frequently Asked Questions (FAQ)

You can book a ferry crossing in various ways:

• Online: Via our contact form with all relevant details
• Phone: Call us at +49 89 377 99 77 00
• Email: Send your inquiry to booking@freight-ferry.de

We require information about your vehicle, travel dates, and the desired connection.

We recommend making your booking at least 2-4 weeks in advance, especially during:

• Peak season (June - August)
• Holiday periods and public holidays
• For special vehicle types or oversized vehicles

Short-notice bookings are possible depending on availability.

Yes, changes and cancellations are possible under certain conditions:

• Free cancellation: Up to 48 hours before departure
• Changes: Subject to availability, possibly with a surcharge
• Short-notice cancellation: Cancellation fees may apply

Contact us as soon as possible for changes.

We transport a variety of vehicles:

• Cars: All common passenger cars
• Motorcycles: Individually or in groups
• Vans: Up to 3.5t permissible gross weight
• Motorhomes: By arrangement and availability
• Trucks: Depending on the connection and ferry line
• Special vehicles: Construction machinery, tractors (individual request)

Restrictions vary depending on the ferry line:

• Standard vehicles: Length up to 5m, height up to 2.5m
• Oversized vehicles: Up to 12m length possible (pre-registration required)
• Weight: Up to 40t depending on the ferry
• Hazardous goods: Only with special permission

Contact us for specific vehicle dimensions.

Vehicle securing is carried out professionally:

• Lashing: Professional fastening with lashing straps
• Trained personnel: Experienced crews handle securing
• Regular checks: During the crossing
• Insurance: Transport insurance included in the service

Required documents for vehicle transport:

• Vehicle registration certificate/title: Original or certified copy
• Driving license: Valid for the vehicle to be transported
• ID card/Passport: Of the vehicle owner or authorized representative
• Power of attorney: For transport by third parties
• Customs documents: For EU external borders

Insurance coverage for your transport:

• Basic insurance: Included in the service (damage due to transport)
• Comprehensive insurance: Your existing insurance remains active
• Additional insurance: If needed for higher coverage
• Commercial transport: Special transport insurance recommended

Inform your insurance company about the planned transport.

Customs regulations depending on the connection:

• EU internal traffic: No special customs regulations
• EU external border: Customs declaration required
• Temporary import: For short-term stays
• Commercial transport: Detailed documentation necessary

We are happy to advise you on connection-specific regulations.

Price calculation is based on various factors:

• Connection: Distance and ferry line
• Vehicle size: Length, width, height
• Weight: Total weight of the vehicle
• Season: Peak or off-peak season
• Additional services: Express, special handling

Request an individual quote for your specific connection.

Available payment methods:

• Bank transfer: Standard for advance payment
• PayPal: For fast online payment
• Invoice: For established business customers
• Cash payment: On site in exceptional cases

Payment is generally due before the start of transport.

Yes, we offer attractive conditions for:

• Regular bookings: Volume discounts from 10 transports/year
• Fleet contracts: Special conditions for companies
• Long-term partnerships: Individual agreements
• Group discounts: For multiple vehicles simultaneously

Contact us for a customized offer.

Tracking options for your transport:

• Email updates: Automatic notifications for status changes
• SMS service: Short messages for important milestones
• Telephone information: Anytime during business hours
• Online portal: For business customers (in development)

In case of unforeseen events:

• Immediate information: Notification by phone/email
• Alternative solutions: Rebooking to the next available ferry
• Compensation: According to EU Passenger Rights Regulation
• Cost reimbursement: For weather-related cancellations

We proactively inform you about all changes.

Our customer service is there for you:

• Phone: +49 89 377 99 77 00 (Mon-Fri: 8:00 AM - 6:00 PM)
• Email: booking@freight-ferry.de (24/7)
• Emergency hotline: For urgent cases outside business hours
• Live chat: On our website (coming soon)